This monograph guides institutions through the process of incorporating consumer protection principles into their organizational philosophies and operations. This monograph is part of the pro-consumer initiatives of ACCION International and the MicroFinance Network. The first stage of this initiative was to develop and adopt a Pro-Consumer Pledge in 2004 among network members. The Pledge defines principles to equip microfinance customers with rights – and knowledge of these rights – while minimizing the operating costs so that MFIs can remain sustainable in the long-term. This report outlines tangible ways in which MFIs are currently integrating the ideals of the Pro-Consumer Pledge into their operations.

Please note that hardcopy sales of this monograph will not be mailed until May 25, 2006.